Key Responsibilities

• Drive end-to-end process engineering across operational value chains, including process discovery, decomposition, and process architecture mapping.
• Produce high-quality “as-is” and “to-be” process models using recognised notations (e.g., BPMN) and modelling best practices, ensuring consistency and reuse.
• Facilitate process discovery workshops and stakeholder interviews to elicit tacit knowledge, validate process models, and confirm handovers, roles, and control points.
• Analyse workflow performance and process health using metrics and root-cause approaches; identify bottlenecks, constraints, and non-value activity.
• Apply continuous improvement and optimisation techniques (e.g., Lean/value stream thinking) to improve throughput, reduce waste, and enhance end-to-end customer/operational outcomes.
• Design future-state processes with clear success measures (KPIs), governance, controls, and compliance considerations aligned to banking policies, SOPs, and regulatory constraints.
• Translate process designs into implementation-ready artefacts (SOP alignment, RACI/role clarification, handover packs, and automation-ready workflow logic where relevant).
• Work closely with technology and delivery teams to align process flows with systems and information flows, supporting effective implementation and change adoption.
• Support business readiness activities including process training, operational embedding, and post-implementation refinement to ensure sustainable process performance.

Requirements

• Minimum of 7+ years’ experience in business process engineering / process design / process optimisation within financial services (banking preferred).
• Demonstrated expertise in modelling, designing and improving business processes and workflows, including stakeholder validation and continuous improvement practices.
• Strong capability in process modelling standards and notations (BPMN preferred; UML/IDEF advantageous) and the ability to produce consistent, high-quality process artefacts.
• Proven experience delivering “as-is” to “to-be” redesign, including defining measurable success criteria and implementing governance/control mechanisms.
• Hands-on optimisation toolkit: value stream mapping / bottleneck analysis / root-cause techniques and practical continuous improvement application.
• Strong facilitation, workshop leadership, and business writing skills suitable for regulated, multi-stakeholder environments.
• Working knowledge of how processes are supported by systems and information flows, and how to prepare designs for implementation and automation handover.
• Experience across project methodologies (Agile, Waterfall, RUP) with the ability to operate effectively in delivery environments (without shifting the role into a pure BA function).
• Experience with repository-based modelling tools (e.g., ARIS) and delivery tooling (e.g., JIRA/Confluence) advantageous. 

 Education

• Matric (required)
• Relevant tertiary qualification (Bachelor’s degree, Diploma, or recognised certification from an accredited institution) aligned to process engineering, industrial engineering, information systems, operations, or similar. 

Please Note:
As all iqbusiness roles require honesty in the handling of or access to cash, finances, financial systems, or confidential information; our recruitment process requires that the following background checks be completed: credit, criminal, ID, and qualification verification.

iqbusiness is committed to sustainable growth and transformation; we embrace diversity and employ previously disadvantaged individuals.